Service Standards
AaE International has set its Service Standards at World's Best Practice levels. AaE International's Service Standards are:
| Acceptance Express cargo | STD -1.5 hrs | |
| Acceptance Loose cargo passenger aircraft | STD -3.0 hrs | |
| Acceptance Loose cargo freighters | STD -4.0 hrs | |
| Acceptance Bypass units (pre-loaded) all aircraft | STD -2.0 hrs | |
| Acceptance Perishables loose all aircraft | STD -2.0 hrs | |
| Uplift as booked | 100% | |
| Vehicle Wait Time | 10-30 min | |
| Documents available for collection | ATA +1.5 hr | |
| Cargo available for collection |
| Express shipments | ATA +1.5 hr | |
| Bypass units (pre-loaded) | ATA +2.0 hr | |
| Loose shipments - freighter | ATA +6.0 hr | |
| Loose shipments - passenger | ATA +3.0 hr | |
| Transhipments - loose cargo freighter | ATA +6.0 hr | |
| Transhipments passenger | ATA +3.0 hr | |
| Vehicle Wait Time (depending on location) | 10-30 min hr | |
AaE is endorsed by IATA to sell, promote and handle air Cargo transportation and is an Approved Regulated Agent, pursuant to Air Navigation Regulation 309E (1).
For more information on AaE services, please phone our Australia-wide International Customer Service number, 13 12 13, or e-mail.